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["A Standard Flow (chart) Map only requires the use of four symbols; oval, rectangle, diamond and arrow.  A Standard Flow (chart) Map is one of the detailed process mapping tools within AIW used to Build Understanding."]
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[{"$nulls":20},"Flow Arrow"]
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["Purpose:"]
["Build a Standard Flow (chart) Map to create a complete \"picture\" of the process (or portion of)."]
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["Instructions:"]
["1.","Identify the first and last step (scope) of the portion of process to map."]
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["2.","Note all steps of the process"]
[null,"a)","Use action format/verbs (i.e. \"complete application form\")"]
[null,"b)","Include who does the work in parentheses"]
[null,"c)","Optional - include decision points, rework loops, parallel paths, alternative path(s) with percentages & hand-offs"]
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["3.","Enter the descriptor into the appropriate shape and place on the map (beginning with the first step into the oval).  The map can flow left to right, top to bottom or a combination of the two."]
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["4.","Connect the shapes using Flow Arrows."]
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["5.","Verify and validate the map.  Show the map to people who perform the process (who were not part of the mapping exercise) to confirm you have not missed steps."]
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["NOTE:  If an additional page(s) are necessary to encompass the process in its entirety, select the entire first page, copy and paste to the right or the bottom.  Remove the set \"Print Area\" to ensure that all pages can be printable."]
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["Tip(s)/Rule(s) of Thumb:"]
["If possible \"go and see\" the process in action and walk through it prior to mapping or as the team is mapping."]

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