What is Virtual Care?

Virtual care allows you to meet with your healthcare provider by phone or video instead of coming to the clinic. You can join your appointment from the comfort and privacy of your home or another private place. During a virtual visit, you can talk about your pain or symptoms, ask questions, and work with your care team to make a treatment plan. You can also discuss what to do if your symptoms change or get worse. Together, you and your healthcare team will decide if virtual care is enough or if an in-person visit is needed.

Watch & Learn

Benefits of Virtual Care

  • No travel needed
  • Saves time and money
  • Helpful if you live far away
  • Family or support people can join
  • Private and secure
  • No extra cost for the visit (phone/data charges may apply)

Things to Know

  • Some care still needs an in-person visit
  • Internet or video problems can happen
  • Your provider may switch to a phone call if needed

Getting Ready for Your Visit

Before your appointment, have:

  • Your Alberta Health Care card
  • A list of medications
  • Notes about your symptoms
  • Questions you want to ask
  • Pen and paper for notes

For video visits, you also need:

  • A phone, tablet, or computer with camera and sound
  • Internet connection
  • Quiet, private space
  • Charged device

Try to join 5–10 minutes early.

Group Classes and Sessions

Some programs and classes are offered online by video. You will receive a Zoom link or meeting code before your session.

During group sessions:

  • You can choose how much you share
  • Be respectful of everyone’s privacy
  • Ask questions if you need help