Diabetes Educators Calgary Charting Guidelines

Communicating with colleagues, team members and patients

Communication Norms

Charting guidelines are intended for use by Diabetes Centre Calgary clinicians. This page is in development - ongoing updates are being made.

These are expected methods for communicating with colleagues, team members and patients. See this page for detailed descriptions of communication methods and norms.

Communication Methods and Features

MethodMain UseFeaturesExamples of when to use
Secure ChatSend a short message to colleagueNot part of the legal record, Deleted after 30 d, Ability to attach a patientAsk a non-urgent question, Remind someone that their patient has arrived
In BasketTask-based messagesRequest an order from a CC doctor. Route a message to another provider or pool of providers.
myAHS ConnectCommunications with patientsReplaces encrypted emails; Messages part of the legal record; Messages appear in In BasketSending handouts, questionnaires to patients; Patient messages to providers, including questions and attachments
Phone/pagerQuick communicationRich communication with patients and colleaguesAdvice/orders from a colleague/physician; Clarification of details when communicating with patient or colleague
Encrypted EmailCommunicating confidential information externally to AHSRequires documentation in CC and capturing activityConfidential communication when MyAHS Connect or phone is not available.
Regular EmailCommunicating non-confidential informationNot part of the legal record.Sending a publicly available handout; no confidential information included.

In Basket Messages

Check your In Basket messages first thing in the morning and several times during the day. Mentally note priority messages that need addressing. Look after messages during Admin time and if there are no-shows. The scenarios below refer to communication with patients. For information about other possible In Basket messages, please see the Quick Start Guide and Demystifying In Basket Messages. Detailed guidelines for InBasket are available here.

Patient messages and questions

  • To answer a patient who sent a message through MyAHS Connect, first create an encounter - this is very important, because our funding depends on our number of encounters. Depending on how the message was sent by the patient, click on:
    • 'My Cht Enc' (My Chart Encounter)
    • Or 'Encounter'
  • Reply to the message as you deem appropriate
    • Through MyChart
    • Phone the patient
  • Sign the encounter.

Results

You may be copied on certain patient lab results.

  • If there's no need to inform the patient: Click on Review
  • If you determine that you need to contact the patient:
  • More >
    • “Call patient about abnormal result” if phoning
    • Or if they are signed up for MyAHS Connect, right-click on the result and choose “MyChtEnc” to send a secure message.

myAHS Connect

myAHS Connect

Secure Chat

Patient chart can be attached

Phone/pager

Text