Diabetes Educators Calgary Charting Guidelines

To quickly search for a word, hold ctrl+f, then type your word and hit enter. Or scroll through and read all the headings below.

To contact booking clerical as a group:

• EndoMetab.Booking@albertahealthservices.ca
• CGY RRDTC DIABETES EDUCATOR SCHEDULING
• CGY RRDTC ENDOCRINOLOGY SCHEDULING

• Appointment Details
• Booking Intake appointments (SMG only - pilot)
• Booking Assessments
  • Unable to contact patient for assessment
• Change Appointment Details
• External (Outgoing) Referrals
• Follow-up Requests
  • MD follow ups - add referring MD
• Miscellaneous
• Printing Labels
• Referral Entered in CC, To be Booked in eScheduler
• Send a Chart Note
• Smart Phrases
• Visit Types

To find the details about who booked an appointment, when it was done, and if there were changes made:

• Find the appointment in the patient’s appointment desk
• Double click on the appointment to open the details

.

For SMG, new non-urgent diabetes educator appointments booked for Aug 1 and beyond, will be scheduled for a 45 minute Intake appointment, with either

• Irina Ciornei, or
• Chris Lineker, or
• Stacie Johnson

as part of a 6 month pilot. Search for the visit type “Virtual – New 30”. Please indicate “Intake” in the appointment notes. Search for available times by using only the 3 educators listed: Irina, Chris and Stacie. You will need to modify the appointment length to 45 minutes.

Following the Intake appointment, the Intake educator will schedule a 60 minute appointment with the nurse and 60 minutes with the dietitian.

• Find appts for the full program e.g.
  • CGY SMG Endocrinology DIP   -or-
  • CGY SMG Diabetes Educators  -or-
  • CGY RRDTC Diabetes Educators  -or-
  • etc
• Specify the visit type desired and the department
• Choose the earliest date you want
• Click "Auto Search"
• The first available option will show. If not appropriate, check the box "Multiple Solutions", and if necessary, keep clicking "next" on the bottom of that screen until you find an acceptable one. 

Examples of details you may want to change: change department or change visit type to virtual

• In the top red toolbar, click on the appointment desk icon     
• Find, select and click the patient name (it should be defaulted, if the appt was highlighted in the first place)
• The Appt Tab opens
• Highlight the correct appt 
• At the bottom, click “Change Appt” 
• Update the details as required.
• Choose a change reason, e.g. Error
• Accept, and click buttons per usual when booking an appt

• Please instruct MDs to use one of these methods to enter requests for clerical to book a follow up (Clerical staff do not have the option to enter verbal, email or inBasket requests for patient appointments into the FU workqueue):
  1. On the Wrap up tab > Enter Follow Up elements during an encounter
  2. If after the fact, make an addendum via Chart Review > Encounter > (right click on the visit and choose Addend) 
  3. Or from inBasket  See detailed instructions here. From above the patient lab results in inBasket choose > More > New Enc > Orders Only > (under orders tab) Disp & CC.
  4. Or if no contact, use: Create New Encounter > Orders Only > Orders tab …Disp & CC. (similar instructions to option above)

• When the patient arrives for their appointment, use Check In. Do NOT use "Admit" button. 
• Errors (e.g. duplicate referral 
  • See: Chart Corrections Quick Start Guide (albertahealthservices.ca)
  • On the Hyperspace toolbar, click Chart Correction in the upper right corner of the screen then select Submit Chart Correction Request.
• Link a referral to an appointment request  How to  Link an Appointment Request from a Schedulable Order to a Scheduled  
• Booking Activity Log (see how/who booked appts)
  • Find the appointment in the patient’s appointment desk
  • Double click to open the appointment details
  • View  Event booking tracking log.png

• Open patient Appointment Desk 
• At the top right, choose Printing > Print Forms (leave it defaulted to what is there)
• Click Accept 
• Print forms screen appears. Choose what is needed (checkbox on left) e.g. AHS pt label or AHS ADT Mailing
• Click 'Print All Selected'

1. The CAT Nurse triages the referral and indicates that the patient will be seen at a non-CC site. For details see this page.
2. Booking staff
   1. Checks the CAT shared drive > 5. CONNECT CARE REDIRECT TO ESCHEDULER folder for referrals that need to be transferred to e-scheduler
   2. Creates a waitlist
   3. Adds a sticky note/comment saying that “this is referral has been added to e-scheduler”
   4. Moves referral to e.g. 3. CAT 2022 JULY-DECEMEBER [appropriate data range] and creates a patient folder as per usual

Clinicians should be sending their own chart notes from within the chart. If, occasionally, you you are asked to send a note for a clinician:

• If you are in InBasket working through a request, click the patient name, at the top of the details, click Review Chart. 
• When chart opens, click Chart Review > Notes. 
• Click once on the note to be sent. 
• Click "Route" above. 
• Search for the clinician to route it to (or add in details manually if required). If a CC user, route via inBasket. If not, route via fax. 
• Be sure to note "done" for the item in your inbasket. Refresh. It will disappear from the inBasket list. 
• If you want to verify the note was sent, visit InBasket > Sent (or Completed). 

The first time that you use a specific Smart Phrase, add it to your list of available phrases:

• Go to 'Smart Phrase Manager' > 'SmartPhrase Lookup' (find SmartPhrase manager by using search tool top right of Epic green bar)
• Uncheck the box 'Search Only Phrases I Can Use First' at the bottom of the search screen
• Search for the phrase you want to add (see the table below). Select the phrase, then click Accept.
• In the Sharing area, click 'Add Me'

To use a Smart Phrase, type .DCCC____, e.g. ".DCCCClericalRefStatUpdate". Note that as you start typing, options will pop up, and you can double-click the one that you want.

• From the workqueue 3, click EDIT triage 
• Click Reject
• Reject Reason: Pick from drop down menu e.g. Unable to contact patient
• In the free text box , please write your communication with doctor  – what you want to say. e.g "Attempted to reach 3 times for assessment; we are declining this referral. Please re-refer if the patient becomes available."
• Referral will automatically go to WQ # 4  
• Go to WQ #4 and Under 'Notification' review the letter :
  • Edit if necessary  (The text you wrote in step 4 will be in the letter)
• Check Recipients 
• Finalize

IMPORTANT: Unless a visit type is VIRTUAL, the system will send reminder calls for patients to attend in person.

• Virtual VTs include both telephone and Zoom appointments. 
• Appointment notes specify whether the appointment is telephone or Zoom.

See below for a list of Endo Metab visit types (VTs) used, indications for when to use each one, and the default length. Note that not all visit types are available in every department - e.g. MDs will do a 30 minute appointment for a new patient in DIP, but we don't use that VT for new patients with a diabetes educator.