Upcoming Grand Rounds

Speaker: Dr. Heather Murray, MD FRCPC. Physician Advisor, CMPA and Professor of Emergency Medicine, Queen’s University.

Dr. Murray is an emergency physician and award-winning medical educator who works as a physician advisor at the Canadian Medical Protective Association (CMPA). She is a Professor of Emergency Medicine at Queen’s University.

Title: Incivility in the healthcare workplace 
Description: We will look at the evidence to better understand the prevalence and some of the contributing factors for incivility in our healthcare workplaces, as well as the impact on patients and teams. We will then analyze a few strategies which can help build a more cohesive workplace culture.
1) Incivility in the healthcare workplace is common, underreported and probably increasing. There are identifiable precipitants – some are system based and some are individual. 
2) Unprofessional behaviour undermines team function and worsens patient outcomes. There is evidence identifying this behaviour as a threat to patient safety.
3) Strategies to address this challenge include training in conflict management, psychological safety and peer interventions.

DEM Academic Grand Rounds Evaluation  (1.0 Education Credits)

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