South Health Campus Family Medicine Teaching Centre

Your call to the clinic will be answered by the reception staff. They will book your appointment and ask you why (reason) for your visit. 

Your family may accompany you to your appointment. 

Since we are a teaching clinic your family physician is working in partnership with residents who are completing a two-year specialty program in Family Medicine. The resident is identified as part of the care team, and your appointment may be scheduled with a resident who is being supervised by your family physician.

Phone 403-956-2300 and press #4 to reach reception. Please provide the name of your family physician and resident (if known) and the reason for your visit. 

 If you are a new patient to the clinic, please have your Alberta Health Care number available. You will be asked to arrive 15 minutes prior to your appointment to complete your new patient registration and a health history form. 

Please check in at the reception desk when you arrive. The reception staff will confirm your appointment and the physician you are seeing. As part of the provincial Patient Registry, you may also be asked to confirm your family physician/primary care provider.

Provide your Alberta Health Care card and photo identification to the receptionist so that they can verify your identity.  You will be asked to confirm your current address, phone number, emergency contact and your email address. 

The reception staff may also ask you to confirm the gender you identify with and your preferred pronoun, if it is not already recorded on your health record.  If your pronouns or gender identity need updating, please inform the reception staff, or your family physician so that it can be updated on your records.  This allows your health care team to maintain an inclusive, safe environment for you and for all. 

Call at least 24 hours in advance if you cannot make your appointment. Advance notice will allow the clinic to schedule another patient who is needing to be seen. 

If you’re going to be late for your appointment, please let us know and advise us on your expected time of arrival.  Your physician and resident will be notified. There will be circumstances when you will need to wait to be seen, or you may be asked to rebook your appointment. 

We request that you provide 24 hours advance notice when cancelling your appointment. 

Your visit is scheduled with your family physician. For most visits you will see the resident first, who will review your medical concerns with your family physician.  Together, you and your resident and physician, will discuss and develop your care plan.

If an appointment is not available with your family physician, we will offer an appointment with another physician in the clinic.

If you have not seen your family physician in 3 years, a member of our health team will reach out to the you to confirm if you are still a patient and to review your health screening needs. 

The clinic conducts annual patient surveys and ask for your participation and feedback. Our patient responses inform us what we are doing well and of those areas that need review.

The clinic holds regular workshops on topics like Osteoporosis, Insomnia, Diabetes, and Anxiety.  Your family physician may recommend a workshop for you and the clinic team will contact you to discuss the referral and the workshop details. 

There is a Patient and Citizen Innovation Council which consists of advisors who meet regularly with members of the clinic care team.  Discuss this with your physician if you are interested in becoming an advisor.