Requests for Support
What to Expect When Requesting Support
Find your Division Representative | Support Request Intake Form (or see below) | Guidelines for Presenting Requests Before HAQ
Steps for Refining Your Idea
Defining the Cohort
Clearly Define the Cohort of Interest
Can they be identified using the various AHS data sources?
Why is this Cohort Significant?
Impact on the patient/family. Examples (also known as the "3 Ds"):
- Death (Mortality)
- Dysfunction (Quality of Life, Morbidity)
- Dissatisfaction (Patient Experience)
Resource Utilization within the Health System
Examples:
- Cost
- Hospital length of stay
- Number of visits
- Use of services
Framing Interventions for Quality Care
Opportunities for Improvement
Patient Perspective
What can be done to improve quality of life, patient experience, or health outcomes (the “3 Ds”: Death, Dysfunction, Dissatisfaction)?
System Perspective
Improve resource utilization - such as cost, hospital length of stay, and number of visits - while maintaining/enhancing care quality.
Develop a Logic Model
Outcome
What are you trying to accomplish?
Key Processes
Direct or near direct drivers of the outcome
Key Structure
Allows or facilitates key processes
Questions to Reflect on
Variation in Outcomes/Processes
Are there variations in key process and/or outcome measures across different groups within the Calgary Zone, or a significant gap between the Calgary Zone and a comparable population/cohort elsewhere in the province or country?
Is this an AHS Priority?
Has it been clearly communicated by AHS Executive, PIN, Zone Executive, Departments, or Sections?
Can the Outcome/Process Measures be Measured using Existing AHS Data Systems?
Is there a Definable Healthcare Provider Group that will Take Responsibility for this Cohort of Patients?
Requests for Support
- Any formal data, analytics, and/or quality improvement request should include the support of a sponsor in a formal leadership role within the Department of Medicine (Department Head, Section Head, Site Lead, etc.).
- Requests can be for operational health analytics or quality improvement support. Research health analytics requests are considered within the narrow mandate of clinical structure, process & outcome measurement tool development and must be directly relevant to the Department of Medicine.
- Health analytics and quality improvement requests eligible for prioritization will be referred to the Health Analytics & Quality Working Group for consideration/recommendation for DOM support.
- Medicine Operations-related requests may be triaged with AHS Calgary Zone Analytics & Reporting Services.